Return & Exchange Policy

We aim to ensure that you are completely satisfied with every purchase. If you are unsatisfied with your order, we provide easy exchange and return options to make your shopping experience as hassle-free as possible.

Exchange Policy:

  • 7-day Exchange Period: You may exchange your product within 7 days of delivery.
  • Unworn and Unused: The item must be unworn, unused, and in its original condition, including all tags and packing.
  • Exchange for Equal or Greater Value: You can exchange your item for any equal or greater value item. If the replacement item is more valuable, you will be liable for paying the price difference.
  • Exclusions: Personalized or customized items and final sale items are not exchangeable unless defective or damaged upon shipment.

Return Policy:

  • 7 Day Return Policy: You are eligible for a refund if you return your item within 7 days of delivery.
  • Unworn and Unused: The item must be in its original state, without any wear or usage, and with all tags and packing still attached.
  • Refund Procedure: We will process a refund to the original payment method, less any shipping costs, within next 7 business days of receiving and inspecting your return.
  • Excluded items: Items that are final sale or personalized/customized cannot be returned unless they are received faulty or damaged.

Refund Policy:

Eleven O’Clock understands that occasionally an acquisition could fall short of your expectations. Due to this, we provide a clear refund policy to ensure you’re pleased with every product you purchase.

Conditions for Refund:

  • 7-Day Refund Period: For qualifying items, you have 7 days from the delivery date to obtain a refund.
  • Unworn and Unused: The item must be original, without any wear or usage, and with all tags and packing still attached.
  • Proof of Purchase: To be eligible for a refund, you must present proof of purchase, such as an order confirmation or receipt.
  • Refund Procedure: Within 7 business days of receiving and inspecting your return, we will arrange a refund to the original payment method (less any shipping costs).
  • Exemptions: Unless they are defective or damaged upon shipment, personalized or customized items and final sale items are not refundable.

How to Make a Refund Request:

  • Speak with Us: Please provide your order details and the reason for the refund request when contacting our customer service team at WhatsApp Chat Support +92 330 818559 or Email us at info.elevenoclock@gmail.com to obtain a refund.
  • Return Authorization: You will receive instructions for returning your item and a return authorization (RA) number from our customer support staff.
  • Shipping Costs: Unless the item is damaged or faulty upon receipt, you will be liable for the cost of return postage.
  • Refund Confirmation: You will receive an email including the specifics of your refund as soon as your return is processed.

Track your Order

Does your wrist want to wear your new watch? Let’s make sure you are informed at every stage.

How to Follow Up on Your Purchase:

  • Order Confirmation Email: After placing your order, watch out for our email confirmation in your inbox. It includes important information such as your order number.
  • Personal Order Portal: Visit our website to access your account and log in. You’ll always be aware of the status of your purchase thanks to real-time notifications from your order portal.
  • Shipping Notification: You will receive a tracking number and a shipping notification as soon as your order ships. Utilize this to track the path your shipment took to reach your home.
  • Speak Up: Curious or stuck? You can reach our committed customer support team by calling or sending a message. Having your order number in hand, send us an email at info.elevenoclock@gmail.com and we’ll help you through the process quickly.

Delivery Schedule:

As the excitement grows, remember that delivery timelines may change depending on your location and the shipping option you select. You may generally be expecting your item within [3 – 4 Working Days ].

Get in Touch With Us:

Our goal is to make sure you have the best possible experience using Eleven O’Clock. Please get in touch with us at any time with inquiries, suggestions, or simply to say hi. Our main priority is making sure you’re satisfied.

Note: After your order ships, tracking information might not show up for up to 24 to 48 hours. You may be confident that we’re working hard behind the scenes to get your watch to you as swiftly as possible.